In an emergency call 112
112
Single European Emergency Number (NUE) — for any emergency: medical, public order, fires, technical rescue.
Emergency and rescue numbers
In the Lazio region, since 2017, the only number to call in case of emergency is 112. All calls reach the NUE Single Operations Centre, which dispatches the appropriate service (Fire Brigade, medical emergency, Carabinieri, Police, wildfires).
| Number | Service | When to call |
|---|---|---|
| 112 | Single Emergency Number (NUE) | Any emergency: medical, public order, fires, technical rescue |
| 803 555 | Lazio Civil Protection Operations Room | Non-urgent reports and information on regional emergencies |
116117 — non-urgent medical care
For health problems that are not an emergency, you can call 116117, the free European number for non-urgent medical care. It is available 24 hours a day, is multilingual, and is already active for calls from Rome and its province, including Genzano. For emergencies, 112 remains the number to call.
- Number: 116117 — free from landline and mobile
- For: out-of-hours GP service, non-urgent medical advice, information on regional health services and tourist medical assistance
- Available: every day, 24 hours a day, with multilingual support
Civil Protection Group contacts
These contacts are for non-urgent information and requests. In case of emergency, always call 112.
- Office: Via Sicilia, 13-15 — 00045 Genzano di Roma (RM)
- Phone: +39 06 9362600
- Email: segreteria@protezionecivilegenzano.it
Useful apps
- IT-alert — National public alarm system: it-alert.it
- Where ARE U — App for 112 emergency calls with automatic location sending and silent call: download the app
- YouPol — State Police app to report bullying, domestic violence, drugs and other crimes, also anonymously: Polizia di Stato
In case of emergency
The Civil Protection Group cannot be activated directly by citizens. In case of emergency, always contact 112. The regional toll-free number of the Lazio Regional Operations Room, 803 555, is available for non-urgent civil protection reports. The competent authorities will alert and dispatch our teams when necessary.